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    (02) 9314 7275

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    Opening Hours
    Mon - Fri 8.00am - 5.00pm
    Sat by appointment only

Frequently asked questions

Everything you need to know

Here are answers to the common questions we get for car services and tyres.

If you have any questions that are not covered in our FAQs, or need to clarify anything car related, please get in touch by filling out our contact form or call (02) 9314 7275.

Audi Car Service FAQs

How long will my Audi car service take?

We can often complete a full Audi service on the day you bring your car in, depending on the type of service and if anything needs fixing.

Will my warranty be affected if I don’t use an Audi mechanic at the dealership?

We suggest double-checking the details of your warranty, but usually, your original warranty will not be affected when you bring your car to us for a service.

Will you use original Audi parts on my car?

We are able to offer both original and compatible parts for your Audi. Let us know your preference.

BMW Car Service FAQs

Do you use genuine parts from BMW?

We use genuine BMW parts as well as other brands so let us know if you prefer one or the other when you bring your car in.

Will my BMW warranty be affected if I get my car serviced with you?

Our BMW car service is guaranteed and shouldn’t affect your warranty but we suggest checking beforehand to be sure.

How long will I be without my car?

We can usually do a full BMW car service within the day but may need it for longer depending on the service type or if any repairs are required.

Mercedes Benz Service FAQs

Will I lose my warranty if I don't service at the Mercedes Benz dealer?

In most cases, this won’t happen but we do recommend checking the terms and conditions of your original warranty.

How long does a Mercedes Benz service take?

Depending on the type of service required, we can usually complete a full service on your Mercedes within the same day.

Do you use genuine Mercedes Benz parts?

Avoca Auto has access to both genuine and non-genuine Mercedes parts.

Tyres FAQs

How long does it take to replace tyres and conduct a wheel alignment?

Depending on our availability, it generally take an hour to fit replacement tyres and align the wheels.

Do you have most tyres in stock?

We have a large range of tyres in stock. Please call us on 02 9314 7275 to double-check we have your tyres before you come in.

How long does it take you to order tyres in?

Depending on the time and the make of the tyre, most tyres arrive in stock within 24 hours.

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